Patient Information

What to Expect

Spencer Dentistry believes in fostering an open, friendly environment for all of our patients. We understand that patients may not look forward to their dental visits, especially at a new dental office. However, we work with our patients to get a full understanding of their medical and dental history so we can provide the best care possible from the very beginning.

As you may expect, we will review your dental history and do a complete evaluation of your current oral health to give you a personalized treatment plan. Additionally, we will take x-rays on the first visit to give our dentists a detailed look at the condition of your mouth and teeth.

 

Please bring the following items to your first visit: a list of medications (prescription or not) and a copy of your insurance booklet with the policy numbers. We offer estimates for any procedure and accept a variety of payments options for all our patients. Call our office for more information. We look forward to protecting your beautiful smile!

 

Your First Visit

What to Expect

Your initial appointment will consist of a review of your medical and dental history. Ideally, this is followed by a thorough evaluation of your current oral health. We can then consult with you on your diagnosis and treatment options. Depending on your needs and the condition of your oral health, we may be able to complete your cleaning on the same day.

 

X-Rays

In most cases x-rays will be taken on the day of your consultation to provide the most accurate and definitive diagnosis and treatment plan. However, any x-rays taken within the last six months may be helpful and should be brought to your initial consultation. If you would like us to obtain a copy of your records from your previous dentist, then please contact our office at your earliest convenience.

 

Please assist us by providing the following information at the time of your consultation:

  • Current x-rays (if available)

  • A current list of prescription and non-prescription medications

  • If you have dental insurance, bring the necessary policy numbers and a copy of your insurance booklet.

 

IMPORTANT: A parent or guardian must accompany all patients under the age of 18 to the initial visit.

 

Financial Policy

What to Expect

We strive to deliver the finest care at the most reasonable cost to our patients. For your convenience, we accept Visa, MasterCard, debit and cash. We can provide an estimate for any dental treatment based on our professional assessment. This may be forwarded to your insurance company for pre-approval and determination of benefits.

 

We are willing to accept assignment (direct payment from your insurance company) as a courtesy to our patients. Although, as dental plans have become increasingly complicated and reimbursement levels are unpredictable, we must limit our payment terms to the following two options. Please let us know at your next appointment which option you prefer:

Option 1: Easy Pay: We will continue to accept the assignment of your insurance benefits as long as we have a signed consent that authorizes us to debit your credit card for any remaining balance after we receive payment from your insurance company.

Option 2: Non-Assignment: Pay for your dental treatment in full on the day of your appointment by way of Visa, MasterCard, debit or cash. If your insurer is online with CDAnet, we can submit your dental insurance forms electronically the day of your visit, and you should be reimbursed within 3 – 10 days.

 

Please remember that you are fully responsible for all fees charged by this office regardless of your insurance coverage.

 

Please note: If you are sending your children by themselves to their appointments, please make sure prior payment arrangements have been made.

 

Guaranteed Dentistry

What to Expect

When you join Spencer Dentistry, you benefit from our Continuing Care Warranty which guarantees all fillings for one year and all porcelain crowns, bridges, veneers and dental implants for five years. We are able to offer you this peace of mind because we have high confidence in our materials and workmanship. We pride ourselves on our commitment to excellence in dentistry, integrity and great customer service.

 

This warranty will be valid provided you:

 

• Practice proper home care (brushing twice daily and flossing once daily)

• Have professional cleanings as recommended by our dental team (at least twice per year)

• Agree to wear any protective night guard when recommended

 

Dental Insurance

What to Expect

Your dental plan is a form of compensation provided by your employer. You can expect the carrier (insurance company) to reimburse you for a portion of our fee. That portion is determined by the contract between your employer and the insurance company. The higher the premium paid by your company, the more generous the reimbursement.

 

Although we at Spencer Dentistry are not party to the contractual arrangement with your insurance company, we do want to help you receive the maximum reimbursement to which you are entitled. As a convenience to you, we will help you process your insurance claims in order for you to receive the maximum benefit from your insurance company. We will also gladly provide dental x-rays and a written diagnostic report should your insurance company have any questions about the services provided.

 

You can be confident that we will always provide you with the best services at all times, regardless of the limitations imposed by your insurance coverage. To do otherwise would violate our contract with you — a contract we feel morally obliged to honor.

 

Infection Control

What to Expect

Infection controls and universal precautions protect patients and staff alike. Everyone benefits from rigorous infection control — you, your dentist, and the dental team. The cornerstone in a good and safe dental practice is the element of trust.

Like What You See?

We pride ourselves on integrity and excellence within our industry. Our goal is to help our patients develop excellent oral health habits, so your mouth can look and feel great. To achieve the best results, we recommend our patients brush thoroughly, floss twice a day, and check in with us regularly for professional cleanings. These appointments will help us to catch any problems in their early stages. Our dentist can then correct any issues before they have the chance to turn into a major problem.

Spencer Dentistry

About Us

Meet The Team

Book Appointment

Request Call Back

Services

General Dentistry

Cosmetic Dentistry

Oral Surgery

Dental Appliances

Nitrous Oxide Sedation

Technology

Digital X-Rays

Intraoral Camera

LED Fast-Curing Lights

Magnification

Rotary Endodontics

Connect

Located in

Byron Village Plaza

1240 Commissioners Road West Unit 107D London, ON N6K 1C7

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2018 At Spencer Dentistry, our professionals are committed to providing you with the best dental care available. For more than a decade, we’ve been helping patients of all ages keep their teeth in great care, build good habits, and ensure that they have everything they need for good oral health.